4.9 Overall Satisfaction Rating based on over 10,000 Ratings from our customers.

4.9 Rating based on over
10,000 customer reviews.

2

20th Anniversary Over Half a Million Customers Served

Check out stellar reviews from thousands of happy customers

4.9 Overall Satisfaction Rating based on over 10,000 Ratings

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Amalia Ecabert 10 Oct 2024
I contacted Cruise Direct to solve a problem with the gratuities on my next cruise. The assistant Aiza helped me and everything was easily done. Aiza is a lovely and friendly person and it was a pleasure to have her helping me.
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Federico Brunet 10 Oct 2024
Awesome customer service by crubillos Thanks!
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Michael Sun 09 Oct 2024
The agent, Fatima, is excellent. The service provided by this company is great. I will work with them for the future cruises.
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Paul Gines 09 Oct 2024
I was fortunate to be able to talk and work with Angelo Gonzales. Angelo was super helpful and very kind. He helped me work through a booking and payment issue. He followed up the next day and made sure everything was as it should be and sent me updated confirmations. That's exactly how customer service should be! I wish everyone had people like Angelo. What a great example. It was a pleasure to work with him.
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Jason Mudrock 09 Oct 2024
Chesley made it easy to cancel my current reservation. Issues came up and are unable to attend. She made it very easy to cancel. We will be rebooking for 2026!